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If you are having difficulty logining in please check the F.A.Q. below. If you still can't login, please contact us on 07 4921 3355.

I cannot log in. Why?

Possible causes are:
  1. If you are a first time user, you need to register before you can log in. This is to both protect the privacy of your children and to enable us to process your order correctly. Registering is simple. Register at the Order and Pay Online page, go to your email inbox and open your Activation email from us, and then follow the instructions to Activate your account. You’ll be shopping in next to no time.
  2. You may not be able to log in due to an incorrect password. Passwords are case sensitive, so ensure your CAPS LOCK key is not affecting your log in. If you have forgotten your password, click here.
  3. Your email address may have a typo in it. If your email address has changed since your last visit, please register your new email address here.

I have not received my activation email. Why?

Some email accounts use filters that will not allow us to send you an email. This issue is most prevalent with bigpond and hotmail addresses. Don’t forget to check your Junk folder, and weborders@tropicalmsp.com add to your address book or contact list. If you have not received an Activation email from us within ten minutes, try an alternate email address such as hotmail, gmail or yahoo. If this is still unsuccessful, please contact our office on 07 4921 3355.

BigPond, Hotmail, Yahoo and Gmail email account holders should read this first...

If you have not received your activation email after 10 minutes you may request a new one here.

My Unique Webcode is not working. Why?

If your webcode has the number 1 or 0 in it, try alternating it with the letter I or letter O. If this does not resolve the issue for you, please contact us on 07 4921 3355.

I placed and paid for my order, but the page with the receipt number disappeared too quickly and I was unable to write down my receipt number.

Please do not be concerned. We do not trace your order with that receipt number. We will email you a tax invoice and payment receipt. Your tax invoice number is the best piece of information for us to trace your order.